Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This EXCLUDES personalised or custom made to order items unless faulty.

Faulty items we must be contacted within 24 hours of receiving, tags must be still attached. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and must not be personalised or a custom made to order product unless faulty. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at support@jadescreations.co.uk If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@jadescreations.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Faulty items we must be contacted within 24 hours of receipt, tags must be still attached. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will not be not approved on personalised items, we will issue replacements for returned items unless otherwise agreed. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

Personalised, made to order & create your own Items will be replaced and not refunded. 

Items that we are unable to replace due to stock or other issues will be refunded as a gift card only.